Central team · Lead

Volunteer Experience Lead

In a team growing across several continents, every volunteer counts. You make their arrival, their year and their departure an experience that makes them want to stay and spread the word.

  • Lead
  • 6 to 10 hours a week
  • Remote
  • English or French, ideally both
  • Until 15 January 2027

Apply for this role

Strategy, fundraising and volunteer life

Central team

The functions that give the labs their means, their partners and their volunteers.

Assignments

  • Design the onboarding journey: first day, first week, first month
  • Create and maintain the welcome guide and volunteer resources
  • Organise regular check-ins with volunteers and team leads
  • Measure satisfaction through pulse surveys and turn results into action
  • Recognise commitment: certificates, references, moments of appreciation
  • Support the end of assignments and the handover of work
  • Work with the Talent team on the arrival of new recruits

Tools to master

  • Microsoft Forms: pulse surveys and reviews
  • Notion or SharePoint: welcome guide and resources
  • Microsoft Teams: team rituals and peer-support channels
  • YouthShare Talent space: tracking arrivals with the Talent team

Your first three months

  • Month 1: listening to current volunteers and mapping their journey
  • Month 2: welcome guide and a four-week onboarding path
  • Month 3: first satisfaction survey and action plan

How we measure success

  • Every volunteer welcomed in their first week
  • Assignments completed and handed over
  • Volunteers who recommend YouthShare to others

Profile we are looking for

  • A people person who listens
  • A sense of organisation and process
  • Experience leading a team, a non-profit or a group project
  • Diplomacy and kindness

A volunteer role, open to young people

Every role we offer is voluntary. The experience we ask for can come from a course, a student project, an internship, volunteering or a personal project: every skill counts, wherever you gained it. Our roles are designed first and foremost for young people, and we weigh your motivation and potential as carefully as your track record. Want to be part of something big? Apply.

Nice to have

  • A background in human resources, psychology or non-profit management
  • Experience of remote volunteering
  • Good English and French

What this role gives you

  • Talent management experience in an international organisation
  • Building a complete onboarding journey
  • A link with every team and every lab

Applications open until 15 January 2027

YouthShare reserves the right to close this listing before that date, as soon as the right person is found. We therefore encourage you to apply now.

The one-year commitment

A non-profit project is built over time. Every volunteer therefore commits for at least one year: time to settle in, carry the assignment through and pass on what they have learned. The weekly time depends on the role and is shown on each role page.

How selection works

  1. Online application

    You choose a role, present your background and attach your CV. A confirmation email gives you your reference.

  2. Profile review

    The Talent team reads every application and matches it with the needs of the role.

  3. Video interview

    A conversation to get to know each other and shape the assignment together.

  4. Decision and arrival

    You receive our answer by email, then your welcome into the team and your first access.

Other roles in this team

Other open roles

Apply for this role

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